Returns & Refunds

Sixty days. No conditions attached.

If it does not fit, or it does not help, tell us within 60 days of delivery and we will refund you in full. No photos. No form. No explaining yourself.

We mean that literally. You do not have to prove anything to us, and you will not be asked why.

Why we do it this way

People buying a mobility aid are usually having a hard month. Their dog is struggling and they are trying something they hope will help. Making that person fight a returns department would be a strange way to run a business.

How to start a return

Email us with your order number and the words “refund please”. That is the whole process. We will confirm within one business day and issue the refund to your original payment method.

Refunds post in 5–10 business days depending on your bank.

Do I need to ship it back?

Usually no. For most orders the return shipping costs more than the product, so we would rather you keep it, pass it to a shelter, or give it to someone whose dog needs it. If we do need an item back, we will say so and cover the postage.

Exchanges

Ordered the wrong size? Email us. We will send the correct size at no cost and you keep the first one. Sizing is the most common reason a sling does not work out, and we would rather fix it than lose you over $40.

Damaged or wrong item

Send us a photo and we will replace it immediately. No return needed.

Cancellations

Email within 12 hours of ordering and we will cancel and refund before dispatch. After that the order is usually already moving, but the 60-day policy still covers you.

One thing we ask

If the product did not work for your dog, tell us why when you write. We read every one of those emails, and it is how we decide what to stock next.